Warranty Terms for Used Laptops and Computers

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All used laptops and computers sold by XComputers UK are covered by a 180-day limited warranty from the date of purchase unless otherwise stated on the invoice.

This warranty covers defects in:

• Motherboard and internal hardware components
• Processor (CPU)
• Memory (RAM)
• Storage drives (SSD/HDD)
• Display defects not caused by physical damage
• Power-related hardware failures
• Functional defects that affect normal operation

This warranty does not cover:

• Accidental damage, drops, spills, abuse, or misuse
• Physical damage to screens, hinges, ports, or casing
• Battery wear and reduced battery life due to normal use
• Software issues, viruses, malware, or operating system corruption
• Damage caused by unauthorized repairs or modifications
• Consumable items and accessories unless specifically covered
• Cosmetic wear such as scratches, dents, or discoloration 

To make a warranty claim:

1. Contact our support team with your order number and description of the issue.
2. Our technicians may perform troubleshooting to diagnose the problem.
3. If the issue is covered under warranty, we will repair, replace, or offer a comparable replacement device at our discretion.

• Warranty coverage applies only to the original purchaser.
• Warranty is non-transferable.
• The customer is responsible for backing up personal data before returning any device for service.
• We are not responsible for any loss of data, software, or information stored on the device.

Returns and refunds are subject to our return policy. Warranty service does not automatically qualify a purchase for a refund unless required by applicable consumer protection laws.

We want you to be completely satisfied with your purchase. If you are not happy with your device, please review our return policy below.

• Returns are accepted within 14 days of the delivery date.
• The device must be returned in the same condition as received, including any accessories, chargers, and supplied components.
• The device must not have sustained any accidental or physical damage after delivery.
• Proof of purchase is required for all returns.

Returns may be refused if:

• The device has been physically damaged, altered, or tampered with.
• Security seals or warranty stickers have been removed or damaged.
• Parts have been replaced or modified by an unauthorized third party.
• The return request is made outside the stated return period.

If your device arrives faulty, damaged during transit, or differs from the advertised specifications, please contact us within 48 hours of delivery. We will arrange inspection and, where appropriate, provide a repair, replacement, or refund in accordance with your statutory consumer rights.

1. Contact our support team with your order number and reason for return.
2. Wait for return authorization and return instructions.
3. Securely package the device and include all accessories.
4. Ship the item using the recommended return method.

• Once the returned item has been received and inspected, refunds will be processed within 5-10 business days.
• Refunds will be issued using the original payment method where possible.
• Original shipping charges are non-refundable unless the return is due to our error or a confirmed hardware fault.

Customers are responsible for backing up and removing all personal data before returning a device. We are not responsible for any loss of data contained on returned equipment.

This return policy does not affect your statutory rights under applicable consumer protection laws.